We’ll customize a solution for your practice with the services below
Most reimbursement problems trace back to two things: coding accuracy and claims processing discipline. When a procedure code is outdated, mismatched, or missing a required modifier, the claim gets rejected or underpaid — and that delay compounds every billing cycle it goes unresolved.
We’ll review your current CPT, HCPCS, or CDT codes at no cost. Send us your superbill or code list, and you’ll get back a detailed code review report flagging any coding issues along with a financial summary showing what those errors are actually costing you in delayed or lost reimbursement.
If you’re also weighing whether outsourcing makes sense, we’ll go a step further with a free Practice Analysis that calculates the true cost of your current billing operation — factoring in staff time, error correction, administrative overhead, software and hardware costs, postage, and the ongoing cost of system upgrades and maintenance. Most practices are surprised by what in-house billing actually costs once every line item is accounted for.
This is the core of what we do: full revenue cycle management and medical billing services built around getting claims paid faster and keeping fewer dollars stuck in aging accounts receivable. Our billing services include:
Processing primary, secondary, and tertiary insurance claims
Persistent follow-up on outstanding claims until they’re resolved, not just submitted
Payment posting to both insurance and patient accounts
Active tracking of unpaid claims, with additional documentation submitted whenever a payer requests it
Prompt notification any time a claim comes back incomplete, so nothing sits unresolved
Patient statements with online bill pay, flexible payment plans, and autopay
Monthly and annual financial reviews, including a look back at coding accuracy across your claims
You’ll also get detailed reporting — visual, easy-to-read breakdowns tracking the status of every claim and the overall productivity of your billing operation, not just a single monthly summary.
Patient responsibility has become a bigger share of practice revenue than it used to be — high deductibles and copays mean a meaningful percentage of what you’re owed now comes directly from patients, not just payers. Left unmanaged, that responsibility often turns into receivables sitting well past 90 days, with little realistic chance of ever being collected.
Our payment processing setup is built to close that gap:
Electronic statements — Patients get their balance electronically instead of waiting on the mail, and funds land directly in your account once paid.
Online bill pay — A range of payment options makes it easy for patients to actually pay what they owe, when they’re ready to pay it.
Ongoing balance management — Unpaid balances get flagged and addressed proactively. We can set up payment plans and autopay on your terms, so revenue keeps moving without damaging the patient relationship.
Secure processing — Every payment, online or in-office, runs through a secure, PCI-compliant process.
Automated deposits — Once it’s set up, collection runs on its own. Payments are processed and deposited straight into your account without extra work on your end.
Every practice ends up with a small percentage of claims that just won’t resolve through normal follow-up — phone calls to the payer go nowhere, and the balance sits for months. Since most practices aren’t set up to operate as a collection agency, the usual choices are to write the balance off or hand it to a traditional collection agency, which typically keeps 35–50% of whatever it recovers and often costs you the patient relationship in the process.
Our Creative Collection Solutions service exists for exactly this situation — the handful of claims that need extra effort to close out, handled at a fee structure that wouldn’t be realistic for your own staff or a general billing company to match, backed by our broader collection network.
Faster recovery — Unlike a traditional collection agency, past-due accounts are directed to pay you, not a third party. You keep receiving directly from both patients and insurers.
Lower cost — Internal costs typically drop by up to 30%, and collection costs by up to 50%, compared to handling these accounts in-house or through a standard agency.
You stay in control — You decide when collection activity starts, when it stops, and how each account is approached, whether that’s a light touch or a more direct one — so patient goodwill isn’t put at unnecessary risk.
For practices that want to modernize their clinical and administrative workflow without taking on server infrastructure, we offer EHR Manager®, a cloud-based, HIPAA-compliant, ONC-certified EHR platform hosted on Microsoft Azure.
Patient portal and interactive online scheduling
Customizable charting and complete electronic medical records
E-prescribing and electronic lab procedures
Clinical rules engine and multi-user support
Direct integration with MedOffice® medical billing software
EHR Manager layers protection at four levels:
Full ownership of your patient records stays with your practice. You can export a complete backup of your EHR database at any time from your admin dashboard, in addition to automated remote backups running continuously in the background.
handles the full administrative workflow in one system — hosted on our cloud or installed on your own network, whichever fits your practice.
Included:
Reach out for pricing and a walkthrough — we’ll help you determine whether DentOffice, or our full outsourced billing service (or both together), is the better fit for your practice.
INTUITIVE & ATTRACTIVE INTERFACE
Patients expect flexibility in how they access care, especially when an in-office visit isn’t strictly necessary. Our telehealth platform is built to support that without adding complexity to your existing workflow — giving your practice a reliable virtual visit option and giving patients confidence that care is available when they need it, in whatever format works for them.
Most practices are one hardware failure, ransomware incident, or natural disaster away from losing critical data — and many don’t realize how exposed they are until it happens. Our Remote Backup Service adds an offsite layer of protection so that risk doesn’t fall entirely on a single server or drive.
Backups run automatically on a schedule you set, with on-demand backups available anytime. The system is built around three priorities:
Speed — Data is compressed before transfer to keep backup windows short.
Cost — The system runs on your existing internet connection, so there’s no need for separate infrastructure — just a modest annual fee.
Security — Multiple layers of encryption and access validation protect your data both in transit and at rest.
Our Backup System addresses three critical issues to successful offsite backup:
| Time | Our RBS system ‘compresses’ the data prior to transfer. |
| Expense | Our system leverages your existing Internet connection. A small annual fee will secure your files and put your mind at ease. |
| Security | Our system utilizes multiple layers of access encryption and validation triggers. |
Credentialing delays are one of the most common — and most avoidable — sources of lost revenue for a growing practice. A new provider who can’t yet bill payers is a provider generating clinical work without matching reimbursement, sometimes for months.
We manage the entire credentialing process for you, starting well ahead of a provider’s start date rather than reacting once a gap becomes urgent. Your office completes one application; we take it from there — submitting to every relevant payer, tracking status, and keeping accurate records throughout.
Regular status updates until every application is fully processed
Careful, accurate handling of every submission
Credentialing support across specialties, hospitals, and facility privileging — not just standard payer panels
Credentialing is often the least visible part of revenue cycle management and one of the most consequential. We treat it as a proactive process, not paperwork that waits until someone asks about it.
Coding standards don’t hold still — ICD, CPT, HCPCS, and CMS guidelines get updated regularly, and even well-trained clinical staff can fall behind on changes that directly affect reimbursement. A single outdated or mismatched code can mean a denied claim or a payment that’s smaller than it should be.
Our coding review service gives your practice ongoing access to certified professional coders who review your encounter notes and apply current diagnosis codes (ICD), procedure codes (CPT/HCPCS), and modifiers before claims go out. The goal is simple: the more accurate the code, the more predictable and timely the payment.
We provide secure medical transcription and data entry support for practices of every size, from individual physicians to larger multi-provider groups — built to be fast, accurate, and cost-effective.
Reports we handle include:
Emergency room, acute care, and admission notes
Surgical and discharge summary reports
Progress notes and physical examination reports
Pathology, radiology, autopsy, and labor & delivery reports
Why practices outsource transcription:
Frees up clinical staff to focus on patient care instead of documentation backlog
Lowers personnel costs compared to in-house transcription staff
Improves turnaround and overall documentation accuracy
HIPAA-compliant handling throughout, with files delivered in your preferred format (DOC, RTF, HTML, XML, or PDF)
Old paper records cost money just to store — filing cabinets, offsite storage fees, and the staff time spent hunting for a single chart. We scan and digitize historical records so your practice can retrieve any document in seconds instead of digging through boxes.
What this solves:
Eliminates the ongoing cost of physical storage space
Speeds up record retrieval significantly
Creates a more organized, searchable filing system
We can manage ongoing daily scanning and archiving for you, or train your staff to handle it in-house going forward — whichever makes sense for your practice.
Keeping patients engaged between visits does more for a practice than most owners give it credit for. Our patient outreach service manages ongoing communication on your behalf — reminders for checkups, testing, and immunizations, along with occasional touches like greeting or birthday cards — so your relationship with patients extends beyond the appointment itself.
What it does for your practice:
Strengthens patient relationships and loyalty
Frees your office staff to focus on in-office patient care instead of manual outreach
Supports practice growth through stronger retention and referrals
Complements any patient communication programs you already run
Tends to more than pay for itself as patients respond and return for care
Check out some samples:
The federal Recovery Audit Contractor (RAC) program exists to catch fraudulent or inaccurate Medicare, Medicaid, and commercial claims — and any practice billing fee-for-service is a potential audit target. Auditors specifically look for coding inconsistencies, insufficient documentation of medical necessity, and over- or under payments.
If an audit finds any of those issues, you’re on the hook not just for the overpayment, but interest on top of it — and once a practice is flagged, RAC auditors can continue reviewing claims every 45 days until they stop finding problems.
MD Audit Shield is built to catch these issues before an auditor does: It’s a modest, affordable safeguard against a process that can otherwise cost a practice far more than the audit fee itself.
Please contact us today to prepare for RAC auditing. Our services are professional and affordable!
HIPAA compliance isn’t a one-time setup — it requires current policies, documented procedures, and regular staff training. Practices are expected to clearly communicate to patients where their records are stored, who has access, and how their information is handled and transmitted.
We help practices build and maintain that compliance framework, including:
